Housekeeping staff was polite and very helpful. She had not personally slept on them all.(well maybe she should not tell people they are all the same then).It would have been nice if the customer service in the place was better, but you get this when you hire people like Ms Kimbrell. She then explained that, that is what they are told. Kimbrell that I took a poll that evening of the other 30+ people in our group and NO the mattresses are not all the same. I was so exhausted by the second day of no sleep that I returned to the desk to inform MS. When I brought this to the attention of the woman at the desk (Kimbrell) she informed me that all the mattresses were the same and offered me no solution to our issues. ![]() ![]() The mattress on the bed was the worst we have ever sleep on. We were staying at the Tropicana for a work event.
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